About Us

Intelligent customer communication

The solutions we provide integrate the full range of business functions, customer channels and contact media. Above all, we succeed by delivering tangible and measurable results every time.

Our national and international network of contact centres includes Bristol, Birmingham, Ashby, Bangor and Newry (Northern Ireland), as well as our offshore locations, which means that you can call upon whatever resources you need to meet your business objectives.

Teleperformance is a subsidiary of the Teleperformance Group, the largest network of contact centres in the world. Teleperformance is quoted on the Paris Stock Exchange (code SICOVAM 5180), offering long-term market commitment and the financial stability of a major global business.

Our services cover the entire process of building and maintaining personalised relationships between your brand and your customers:

• Customer Service & CRM
• Customer Acquisition
• Back Office Processing

As well as ISO 9001:2000 and Customer Contact Association accreditation (the CCA Standard Framework for Best Practice), we are authorised and regulated by the Financial Services Authority (FSA). Teleperformance is also a member of the Direct Marketing Association (DMA) and the National Outsourcing Association (NOA).