Debt Collection

We perform in collecting loyal customers

Teleperformance's collection services, run through our specialist debt collection brand CashPerformance, rely on our expertise in data management and one-to-one communication. The analysis of customers and their potential value enables us to segment your customer base and take the right approach with every contact.

Every company has late paying customers. The level of risk they represent to your company depends on how you manage them. The priority is to identify the reason for late payment as quickly as possible and adopt the right approach to collect the money owed and retain the customer.

We have built our debt collection programmes around evaluating the financial risk of each customer and analysing the causes of non-payment. This approach enables us to implement programmes that minimise risk while safeguarding your relationships with customers.

The evaluation of financial risk takes account of the following parameters:

The amount due
The age of the debt (how overdue it is)
Customer spending patterns
Customer payment habits
Different types of customers and their potential value over the customer lifecycle

Our expertise has enabled companies across a wide range of industry sectors to proactively manage their recent debts, optimise debt recovery, reduce financial risk and retain potentially valuable customers they might otherwise have lost.