Public Sector

We perform in Public Sector Services

4 hour lead time to be up and running in an emergency - provided for Foreign & Commonwealth Office
Advance customer satisfaction surveys inline with recent industry recommendations - provided for NHS Blood & Transplant
Security cleared staff and secure areas - provided for Identity & Passport Service
Complex IVR systems to deal with large volumes of calls in a crisis - provided for Environment Agency: Floodline
Secure document receipt, processing and reconciliation - provided for Department for Work & Pensions

Teleperformance is an approved government roster agency and a preferred supplier of Central Office of Information (COI)
Public sector services account for 45% of our UK turnover
We are quality and process driven having just been certified as compliant to ISO/ IEC 27001: 2005 - one of only 400 companies in the UK to achieve this standard and now undertaking PCI, the payment card industry data security standard
Teleperformance is award winning in public sector - gold 2007 Connect award and runner up for 2007 NOA award "Outsourcing End-user of the Year"

Teleperformance has been very involved in helping departments and agencies to adopt Varney’s recommendations and recently supported the 2007 Varney Review Conference, hosting its own workshop where clients including Bernard Herdan from Identity & Passport Service, Josh Beattie from Training & Development Agency for Schools and Ian Hamerton from NHS Blood & Transplant presented case histories and joined in a lively debate of the issues. Please click here to view our Varney summary
The Contact Council - set up in response to the Varney recommendations has published detailed guidance and a framework for how to drive service improvement. Click here to find out more

Teleperformance white paper: Implementing Varney - The Performance Framework. Performance Indicator Measurement by Post-Contact IVR Surveys, May 2008. Please click here to download