Training

Getting better every day

The philosophy at the heart of everything we do is that of ‘continuous improvement’. Teleperformance is dedicated to providing structured training and support to every part of the business and believes in creating a ‘learning organisation’ environment where every employee feels they have a stake in their own development.

Our own European Teleperformance Training Institute runs a range of specialist contact centre management courses, from Contact Centre Director to Team Leader. Staff can also train for recognised industry qualifications including a BA in Contact Centre Management, NVQs and Institute of Leadership & Management programmes.

An Internet-based knowledge assessment tool is used to test specific client knowledge and assess training effectiveness, with company-wide recognition schemes used to help enhance staff loyalty and motivation.