What's New
06 July 2010
Emergency budget will result in consumers demanding even greater customer service
White Papers
A Datamonitor white paper for Teleperformance March 2010:
Contact center business transformation: Delivering cost savings and improved service quality
A Datamonitor white paper for Teleperformance August 2009:
Outsourced contact centre offshoring - a critical analysis
Teleperformance sponsored white paper, with CCA 2009:
Benchmarking contact centre management strategies in the UK - overcoming the challenges of recession and planning for the future
Teleperformance white paper 2009:
A review of ecommerce activity over December 2008 that predicts spend will continue in 2009 - so how can ecommerce customer services maximise retail sales?
Teleperformance white paper 2008:
Implementing Varney, The Performance Framework
Teleperformance summary paper 2007:
Varney review of Public Services in the UK